Is my language supported in MaxiEcu?

    MaxiEcu is software sold in many countries, so we try to improve our product also with new language versions. Currently, MaxiEcu software has basic support in several languages (English, French, Chinese, German, Czech, Romanian, Italian, Hungarian, Greek, Russian, Slovak, Turkish). We will also continue to work on adding translations.

    How can I check if MaxiEcu supports my vehicle?

    The range of available functions depends on the parameters of the vehicle. You can easily check everything in the function finder on our website (HERE). If you have any doubts – contact us at and write what kind of car you have (including VIN number) and what diagnostic function you are interested in.

    Do you ship abroad?

    We work with many courier companies, so we also ship our products abroad. You can check the delivery price after adding the product to the cart and selecting the country of delivery from the list. If the selected country does not yet have a price list – contact us via – we will check and provide you with information about the possibility of shipping.

    How will I get access to the user account?

    To get access to the account, it’s necessary to provide the serial number of the interface and other data to create an account in the authorization process. The authorization process depends on the type of license purchased. Detailed instructions can be found on the packaging (QR code: first steps with MaxiEcu), as well as in the entry on our blog – Authorization process – User account registration.

    I can’t log into my account

    Check that you are entering correct data. In the first window, enter LOGIN – the e-mail address assigned to your account. In the second window, enter your PASSWORD, which you can reset using the “Forgot password” button. In case of problems – you can contact us via In the message, be sure to include the serial number of the interface or attach a document with a license.

    How to download the software?

    The latest software installer is always available on the User’s account in the “Download” section

    Where can I find the manual?

    The manual is available in the User’s account in the “Download” section. You can also find useful information in the posts on our >BLOG<.

    How can I buy licenses for another brand?

    Adding a license for a new brand is possible directly through the User’s account. The online purchase option is available in the “Licenses” section.

    When will my new license be active?

    We generate license keys right after the payment is posted. We strive to make your purchase available to you as soon as possible. But we generate keys only during the working hours of our Sales Department – from 7:00 a.m. to 3:00 p.m. (Monday-Friday). Orders paid after 3 p.m., during the weekend or on public holidays are immediately processed on the next business day.

    The new brand is not active in the software.

    If the brand you bought is already visible in your account, but in the software it’s still inactive (highlighted in light gray color) – update your license: run the software, select the question mark icon, then the wrench icon and check the correctness of the data displayed (the data must be exactly the same as the one you enter when logging in to the User’s account). If the data is correct – confirm it with the “Log in” button. Note – You must be connected to the Internet during this process.

    I think my interface is not working. What to do?

    In the first step – send a request via the form in the User’s account. Our Technical Department will try to determine the cause of the difficulties (usually it is a topic of settings). However, if the interface failure is confirmed – you can count on our service. The warranty for the product lasts 2 years (detailed warranty conditions on the User’s account).

    I bought a second interface. Can I transfer licenses from the first interface to the second?

    According to the license terms of our software – licenses are permanently associated with a given interface (the interface is the hardware key of the software). This means that licenses cannot be transferred between devices. The exception is the return of the first interface to us as part of a warranty exchange (after the recommendation of our service) or as part of a commercial offer (replacement with a newer version of the interface).