Is my language supported in MaxiEcu?

    MaxiEcu is software sold in many countries, so we try to improve our product also with new language versions. Currently, MaxiEcu software has basic support in several languages (English, French, Chinese, German, Czech, Romanian, Italian, Hungarian, Greek, Russian, Slovak, Turkish). We will also continue to work on adding translations.

    Do you ship abroad?

    We work with many courier companies, so we also ship our products abroad. You can check the delivery price after adding the product to the cart and selecting the country of delivery from the list. If the selected country does not yet have a price list – contact us via shop@maxiecu.com – we will check and provide you with information about the possibility of shipping.

    How will I get access to the user account?

    To get access to the account, it’s necessary to provide the serial number of the interface and other data to create an account in the authorization process. The authorization process depends on the type of license purchased. Detailed instructions can be found on the packaging (QR code: first steps with MaxiEcu), as well as in the entry on our blog – Authorization process – User account registration.

    I can’t log into my account

    Check that you are entering correct data. In the first window, enter LOGIN – the e-mail address assigned to your account. In the second window, enter your PASSWORD, which you can reset using the “Forgot password” button. In case of problems – you can contact us via team@maxiecu.com In the message, be sure to include the serial number of the interface or attach a document with a license.

    How to download the software?

    The latest software installer is always available on the User’s account in the “Download” section

    Where can I find the manual?

    The manual is available in the User’s account in the “Download” section. You can also find useful information in the posts on our >BLOG<.

    How can I buy licenses for another brand?

    Adding a license for a new brand is possible directly through the User’s account. The online purchase option is available in the “Licenses” section.

    When will my new license be active?

    We generate license keys right after the payment is posted. We strive to make your purchase available to you as soon as possible. But we generate keys only during the working hours of our Sales Department – from 7:00 a.m. to 3:00 p.m. (Monday-Friday). Orders paid after 3 p.m., during the weekend or on public holidays are immediately processed on the next business day.

    The new brand is not active in the software.

    If the brand you bought is already visible in your account, but in the software it’s still inactive (highlighted in light gray color) – update your license: run the software, select the question mark icon, then the wrench icon and check the correctness of the data displayed (the data must be exactly the same as the one you enter when logging in to the User’s account). If the data is correct – confirm it with the “Log in” button. Note – You must be connected to the Internet during this process.